Privacy Policy
Privacy Policy – Docturno
Last Updated: [Insert Date]
Welcome to Docturno.
Your privacy is very important to us. This Privacy Policy explains how Docturno (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our website, mobile application, and services (collectively referred to as the “Platform”).
By using Docturno, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use the Platform.
1. Information We Collect
We collect the following types of information to provide and improve our healthcare services:
a. Personal Information
When you register or use our services, we may collect:
Full Name
Email Address
Phone Number
Date of Birth
Gender
Location (for appointment or consultation purposes)
b. Medical & Health Information
To provide accurate medical consultations, we may collect:
Medical history and health records
Symptoms and prescriptions
Consultation notes, diagnostic reports, and uploaded medical documents
c. Payment Information
When you make payments through Docturno, we collect limited payment data such as:
Transaction details
Payment method (handled through secure third-party payment gateways)
d. Technical Information
When you use our platform, we automatically collect:
Device information (type, OS version, browser type)
IP address and log data
Usage data (pages visited, session time, app crashes)
2. How We Use Your Information
We use your data to:
Provide online medical consultation and appointment booking services
Maintain your electronic health records (EHR)
Communicate important updates, reminders, or notifications
Process payments securely
Improve the platform’s functionality and user experience
Comply with legal and regulatory requirements
3. How We Share Your Information
We value your confidentiality and do not sell your data.
However, we may share information with:
Doctors/Consultants: To enable consultations and treatment advice.
Service Providers: For payment processing, hosting, and analytics.
Regulatory Authorities: When required by law or for legal claims.
All sharing is done under strict data protection agreements.
4. Data Security
We implement industry-standard security practices to protect your personal data, including:
Encrypted communication (SSL/TLS)
Secure data storage and limited access controls
Regular audits and monitoring
Despite our best efforts, no online system can be 100% secure, but we take all reasonable steps to safeguard your information.
5. Your Rights
You have the right to:
Access, update, or correct your personal information
Request deletion of your account or medical data (subject to legal retention obligations)
Withdraw consent for specific data uses
Contact us for privacy-related concerns
To exercise these rights, please reach out to us at [Insert Support Email – e.g., support@docturno.co